Return & Refund Policy

Return Eligibility

To qualify for a return, an eligible item must be in the same condition in which you received it. The item must be unused, uninstalled, unmodified, and returned with its original packaging, included accessories, and manuals. Proof of purchase, such as your order number or receipt, is required.

How to Start a Return

1. Contact Zainzio at support@zainzio.com and provide your order number and a brief reason for the return.
2. Wait for return approval and the return instructions.
3. After approval, Zainzio will provide a prepaid return shipping label and instructions for sending the package.
4. Pack the item securely and include the required accessories and manuals.
5. Ship the package using the carrier specified in the return instructions.

Important: Do not send a return before contacting Zainzio and receiving return instructions. Unrequested returns may not be accepted or refunded.

Where Should I Send My Return?

Approved returns should be shipped using the prepaid label and instructions provided by Zainzio. The return address for approved returns is:

Zainzio
444 Alaska Avenue
Suite #CFW491
Torrance, CA 90503
United States

Do not mail a return to any other address unless Zainzio specifically instructs you to do so.

Are Zainzio Returns Free?

Yes. There are no restocking fees, and Zainzio covers the cost of the return shipping label for approved returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged in transit, or you received the wrong item, contact support@zainzio.com as soon as possible with your order number and relevant details. Photos may help us evaluate the issue more efficiently.

Zainzio will review the issue and provide an appropriate resolution under this policy.

Non-Returnable Items

The following items are not eligible for return under this policy:

• Final sale or clearance items
• Gift cards
• Items that have been installed, hardwired, or modified

Eligibility can depend on the product and its condition. Contact support@zainzio.com before sending an item back if you are unsure whether it qualifies.

Exchanges

Zainzio does not process direct item exchanges. To purchase a different product, return the original eligible item for a refund and place a separate order for the replacement.

Refunds

After your returned item is received and inspected, Zainzio will notify you whether the refund has been approved.

1. Return received: The returned item is received and inspected.
2. Approval: Zainzio confirms whether the return meets the applicable requirements.
3. Refund issued: Approved refunds are sent to the original payment method within 10 business days after approval.
4. Bank processing: Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received the funds, contact support@zainzio.com.

Frequently Asked Questions

How many days do I have to request a return?

You have 30 days from the date your item is delivered to request a return.

Does Zainzio charge a restocking fee?

No. Zainzio does not charge a restocking fee for approved returns.

Is return shipping free?

Yes. Zainzio provides a prepaid return shipping label and covers the return shipping cost for approved returns.

Can I return an installed or hardwired lighting product?

No. Installed, hardwired, or modified items are not eligible for return under this policy.

Does Zainzio offer direct exchanges?

No. Zainzio does not process direct item exchanges. Return the original eligible item for a refund and place a separate order for the replacement.

Where should I send an approved return?

Use the prepaid label and instructions provided by Zainzio. The approved return address is 444 Alaska Avenue, Suite #CFW491, Torrance, CA 90503, United States, unless Zainzio specifically provides different instructions for your return.