Customer Guarantee

Return & Refund Policy

At Zainzio, we stand behind the quality of our lighting collections. We want you to shop with absolute confidence, which is why we offer a 30-Day Free Return Policy.

30-Day Returns

You have 30 days from the date your item is delivered to request a return.

No Restocking Fees

There are no restocking fees. We believe in hassle-free returns.

Free Return Shipping

We cover the cost of the return shipping label for your convenience.

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Return Eligibility

We want you to love your purchase. Here's everything you need to know about returns.

Same Condition

Item must be in the same condition that you received it

Original Packaging

Must be in original packaging with all accessories and manuals

Proof of Purchase

Receipt, order number, or proof of purchase required

10 Business Days

Refund processed within 10 business days after approval

Return Eligibility

To be eligible for a full refund, your item must meet the following criteria:

It must be in the same condition that you received it.
It must be uninstalled, unused, and free of any modifications.
It must be in its original packaging with all included accessories and manuals.
You must provide the receipt, order number, or proof of purchase.

How to Start a Return

Contact Us: Email our customer care team at support@zainzio.com to initiate your return. Please include your order number and a brief reason for the return.

Get Your Free Label: Once your return is approved, we will email you a prepaid return shipping label and step-by-step instructions. (Please note: Our primary returns processing facility is located in California, but you must wait for our specific return instructions and label before mailing your package).

Ship it Back: Securely pack the item in its original box and drop it off at the designated carrier. Items sent back to us without first requesting a return will not be accepted or refunded.

Damages and Order Issues

Please inspect your order immediately upon delivery. If your lighting fixture is defective, damaged in transit, or if you received the wrong item, please contact us at support@zainzio.com right away. We will evaluate the issue and make it right immediately by sending a replacement at no extra cost to you.

Exceptions & Non-Returnable Items

For safety and quality control reasons, certain types of items cannot be returned:

Final sale or clearance items
Gift cards
Items that have been installed, hardwired, or modified by the user

If you have questions about whether your specific item is eligible, please reach out to our support team.

Exchanges

We do not process direct item exchanges. The fastest way to ensure you get the exact lighting product you want is to return your original item for a refund. Once the return is accepted and processed, you can make a separate purchase for the new item.

Refunds & Processing Times

We will notify you via email once we've received and inspected your returned item.

Approval: We will let you know if the refund was approved based on the condition of the item.

Payout: If approved, you'll automatically be refunded to your original payment method within 10 business days.

Bank Processing: Please remember it can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not seen the funds hit your account, please contact us at support@zainzio.com so we can investigate.